Welcome to
relay
Resolving Panic Alerts via Dash
- View active incidents by clicking on View in the notification OR go directly to the Workflows tab on the left hand side of the menu and select Incidents
- Click Resolve
- Type in the reason for the panic alert
- Click Submit
Understanding how Relay+ works in the event of a Panic Alert. Follow along to better understand the features and best practices for getting your indoor location fully deployed.
Basic Troubleshooting
If you experience an issue with Relay, try these basic troubleshooting steps first.
Relay User Resource
For a printout of these instructions, click here
Resolving Panic Alerts via App
- Tap the panic alert smartphone notification for the Relay app
- Tap Resolve in the orange box to resolve the active incident
- Type in the reason for the panic alert
- Tap Submit
- Tap the check mark in the green box to acknowledge the incident has been resolved
Report a Problem
Hold down the volume down (-) and talk button at the same time for 5 seconds. The Relay will announce that it is entering into diagnostics mode and to press the talk button and record the issue to the Relay device.
Online Knowledge Base
Search a variety of FAQ's and Guides written by Relay's support team here.