Relay’s Associate Alert Device System combines connected hardware, cloud-based software, and mobile location & connectivity capabilities.
Lets Get Started
The deadline for installing an associate alert system for Franchised and Managed properties is Dec 31, 2023. For official guidance, please see the MGS pages.
Relay is in stock and ready to ship today.
Radio
Features
Relay
Relay Delivers What Marriott Operators and Owners Need
Compliance
Relay is a Preferred Vendor for the Marriott AAD Program for all Franchised and Managed Properties
Real ROI
Relay is more than a panic button – it can replace your radios and reduce overall Opex.
Savings
Relay can save up to 70% compared to other solutions. For a 400-room property, this represents up to $50K in savings over the first 3 years.
Proven Reliability
Relay is deployed in over 1500 properties across the US and Canada.
Relay Satisfies Marriott Requirements for AAD
Room-level location
Coverage in all guest rooms and service areas
Trusted By 1600+ Properties, Including 500+ Marriott Locations
HOTEL RESPONDERS NOTIFIED
Alerts received on all devices in designated responders' group, whether on-site or off-site (configurable)
HOTEL RESPONDERS COMMUNICATE
All responders can immediately communicate from any device (Relay, Smartphone, Computer)
Marriott Preferred Vendor for Associate Alert Devices
FAST, FLEXIBLE, 100% BRAND COMPLIANT
BUILT-IN REDUNDANT NETWORK
Relay connects directly to multiple redundant cellular networks, use of on-property WiFi is optional.
NO ON-SITE NETWORK REQUIRED
Location beacons are battery-powered and do not require a connection to any network, which simplifies installation.
SIMPLE & FAST INSTALLATION
Installation is fast and easy. Property-assisted and full vendor install options are also available.
Marriott Preferred Vendor
of properties report improved efficiency
properties deployed to, with 98% renewal rate
in savings in 3 years compared to other solutions
Additional Capabilities
The Relay alert process is accurate, fast, and flexible. Our system ensures that responses can be immediately coordinated by teams on-site & off-site. Relay has supported over 5,000 alert incidents across our properties.
STEP 1
To initiate an alert, associates rapid-press the center button at least five times. This method is easy to perform under duress and minimizes false alerts.
STEP 2
Hotel responders receive notifications containing the name and indoor/outdoor location. Responders are notified of any location updates during the alert.
STEP 3
Alert responders (using Relay+, Relay App and the Dashboard) can communicate in a push-to-talk channel, whether they are on-site or off-site.
STEP 4
Once complete, administrators using the Relay App or Dashboard can “resolve” the alert and enter notes describing the incident. Notes are stored for up to 2 years.
JW Marriott Hotels • The Ritz-Carlton • St. Regis Hotels & Resorts • Edition Hotels • Bulgari Hotels & Resorts • W Hotels • Delta Hotels • Marriott Hotels & Resorts • Marriott Vacation Club • Sheraton Hotels and Resorts • Le Méridien • Renaissance Hotels • Westin Hotels • Gaylord Hotels • Courtyard by Marriott • Fairfield by Marriott • Four Points by Sheraton • Protea Hotels by Marriott • SpringHill Suites • AC Hotels by Marriott • Aloft Hotels • Moxy Hotels • Marriott Executive Apartments • Residence Inn by Marriott • TownePlace Suites • Apartments by Marriott Bonvoy • Element Hotels • Homes & Villas by Marriott International • The Luxury Collection • Autograph Collection • Design Hotels • Tribute Portfolio
I know I can find them right away...it tells you exactly where you need to go. I would recommend Relay to whoever is looking for a Alert System and Communication Device.
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Wayne Burgher, GM, Residence Inn Grand Rapids Airport
*Available in Enterprise Level plan