"

Relay’s Associate Alert Device System combines connected hardware, cloud-based software, and mobile location & connectivity capabilities.

Lets Get Started

The deadline for installing an associate alert system for Franchised and Managed properties is Dec 31, 2023. For official guidance, please see your brand guidelines.  

Relay is in stock and ready to ship today.

First Name

Last Name

MARSHA Code

Email

By submitting this form, I consent to receive marketing communications from Relay via email. I may opt out at any time.

Get Your Customized Quote

Radio

Features

Relay

Relay Delivers What Operators and Owners Need

Compliance

Relay is a compliant vendor for Franchised and Managed Properties.

Real ROI

Relay is more than a panic button – it can replace your radios and reduce overall Opex.

Savings

Relay can save up to 70% compared to other solutions. For a 400-room property, this represents up to $50K in savings over the first 3 years.

Proven Reliability

Relay is deployed in over 2000 properties across the US and Canada.

Relay Satisfies Requirements for AAD

Room-level location

Coverage in all guest rooms and service areas

Trusted By over 2000+ Hotel Properties

RELAY+

Carried by associates, used to trigger alerts and communicate

LOCATION BEACON

Install to guest rooms for indoor location tracking

RELAY APP

For leaders, alert response and communication

RELAY DASHBOARD

For administrators, cloud-based management

ALERT TRIGGERED

Alerting Relay knows it’s GPS AND indoor location from nearest beacon

HOTEL RESPONDERS NOTIFIED

Alerts received on all devices in designated responders' group, whether on-site or off-site (configurable)

HOTEL RESPONDERS COMMUNICATE

All responders can immediately communicate from any device (Relay, Smartphone, Computer)

Transmits alert & location to Relay cloud via redundant cellular connections

Initial alerts & continuous location updates sent to responders

BUILT-IN REDUNDANT NETWORK

Relay connects directly to multiple redundant cellular networks, use of on-property WiFi is optional.

NO ON-SITE NETWORK REQUIRED

Location beacons are battery-powered and do not require a connection to any network, which simplifies installation.

SIMPLE & FAST INSTALLATION

Installation is fast and easy. Property-assisted and full vendor install options are also available.

Why Choose Relay

Compliant Vendor

of properties report improved efficiency

properties deployed to, with 99% renewal rate

in savings in 3 years compared to other solutions

Additional Capabilities

Alert Process Example

The Relay alert process is accurate, fast, and flexible. Our system ensures that responses can be immediately coordinated by teams on-site & off-site. Relay has supported over 5,000 alert incidents across our properties.

STEP 1

To initiate an alert, associates rapid-press the center button at least five times. This method is easy to perform under duress and minimizes false alerts.

STEP 2

Hotel responders receive notifications containing the name and indoor/outdoor location. Responders are notified of any location updates during the alert.

STEP 3

Alert responders (using Relay+, Relay App and the Dashboard) can communicate in a push-to-talk channel, whether they are on-site or off-site.

STEP 4

Once complete, administrators using the Relay App or Dashboard can “resolve” the alert and enter notes describing the incident. Notes are stored for up to 2 years.

I know I can find them right away...it tells you exactly where you need to go. I would recommend Relay to whoever is looking for a Alert System and Communication Device.

------------------------------- 

Wayne Burgher, GM, Residence Inn Grand Rapids Airport

​

How Relay Works

*Available in Enterprise Level plan