Calling*

1. Talk Button

Press and hold to speak with other Relays in your group.

2. Relay Assistant

Quick press to cycle through available groups on the device.

Press and hold to say a command for the Relay Assistant.

3. Volume Buttons (+ and -) 

Hold volume + for three seconds to power on the device, hold for five seconds to power off.

Press volume + or - to increase or decrease volume - the LED lights will show the current volume level.

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Place a Call

Press and hold the Relay Assistant button and say "Call [device name]."

• NOTE: This creates a temporary private channel between two users for direct communication. 

Answer a Call

The user receiving the call will hear the caller's name, followed by a beep signaling the call has begun. 

• NOTE: Once in the private channel, users can press the Talk button to send messages, just like normal communications.

End a Call

After 10 seconds of inactivity from either user, both users will hear a beep, signaling the call has automatically ended. 

• NOTE: The devices will then return to their previous channel. 

Need Help?

Basic Troubleshooting

If you experience an issue with Relay, try these basic troubleshooting steps first.

Report a Problem

Hold down the volume down (-) and talk button at the same time for 5 seconds. The Relay will announce that it is entering into diagnostics mode and to press the talk button and record the issue to the Relay device. 

Escalate to your Supervisor

Discuss issues with your supervisor to then open a support ticket with Relay. Please include the name of the device, what the action you took was, what the outcome was, and approximate time that the issue occurred.

Online Knowledge Base

Search a variety of FAQ's and Guides written by Relay's support team. 

• You can find the knowledge base by clicking here.

How to wear Relay

Relay should be worn at all times to be able to actively communicate to team members.

Relay Device

Relay User Resource

​For a printout of these instructions, 

click here for English/click here for Spanish.

Belt Clip Case

*This feature is available based on service plan. 

Group Communication

Send a Message

Press and hold the Talk button and say your message. Release the button when finished.

• NOTE: The message will be received by all of the other Relays currently in that group chat.

Changing Groups

Tap the Relay Assistant button to cycle through all of the available group chats on that device.

Home Channel

The chat where the majority of your communication will take place. 

If enabled, your Relay device will automatically switch back to your Home Channel after 60 seconds of inactivity in another group chat.

This ensures that you are not missing any messages in your primary group chat.

Talk 

Relay Assistant 

Relay Assistant 

Talk 

QUICK LINKS

Loop Case with Carabiner or Lanyard