Looking for a Relay for families? Click here

Looking for a Relay for families? Click here

NEW: Every hotel's purchase* of Relay will support a hotel worker's training. Learn more

NEW: Every hotel's purchase* of Relay will support a hotel worker's training. Learn more

What jobs does Relay help you perform well?

It unites the whole operation. It brings it all together, whether its communication in between sites or making it more efficient for us to get food out faster. If a team member is with a patient who needs something, we don’t have to wait for them to return to the kitchen and pick up a phone -  they'll reach the diet office via Relay with that meal or that patient request and it’s on its way up by the time the team member who called it in is on their way back. So the speed of service is greatly enhanced by the device.

Have you saved money by using Relay?

We had three phones that the dietitians were using and we were paying around $1,600 a year for each of those devices. The cost of one cell phone is ten Relay devices, the savings are huge.

What features on Relay do you use besides two-way communication? 

The translation feature has been great because we have patients that speak different languages than some of our team members, but with Relay, they are able to communicate with the patient right then and there without having to get a special translator phone.

What have been the benefits you and your team have experienced from using Relay? 

It's increasing the speed of service. I think the patient perception has changed too, courtesy of staff has changed because we're able to communicate with them and get things for them faster. 

Any other thoughts on Relay you’d like to share?

I’d describe Relay as “life made easy.” The user experience has been great and financially its saved a lot of money because we've taken three individual call centers and turned them to one, so there's significant FTE savings by having a single Call Center while still being able to communicate with all three facilities - but not having to spend a large sum of money on communication tools. It's cost effective and easy to keep us connected.

What jobs does Relay help you perform well?

It unites the whole operation. It brings it all together, whether its communication in between sites or making it more efficient for us to get food out faster. If a team member is with a patient who needs something, we don’t have to wait for them to return to the kitchen and pick up a phone -  they'll reach the diet office via Relay with that meal or that patient request and it’s on its way up by the time the team member who called it in is on their way back. So the speed of service is greatly enhanced by the device.

Have you saved money by using Relay?

We had three phones that the dietitians were using and we were paying around $1,600 a year for each of those devices. The cost of one cell phone is ten Relay devices, the savings are huge.

What features on Relay do you use besides two-way communication? 

The translation feature has been great because we have patients that speak different languages than some of our team members, but with Relay, they are able to communicate with the patient right then and there without having to get a special translator phone.

What have been the benefits you and your team have experienced from using Relay? 

It's increasing the speed of service. I think the patient perception has changed too, courtesy of staff has changed because we're able to communicate with them and get things for them faster. 

Any other thoughts on Relay you’d like to share?

I’d describe Relay as “life made easy.” The user experience has been great and financially its saved a lot of money because we've taken three individual call centers and turned them to one, so there's significant FTE savings by having a single Call Center while still being able to communicate with all three facilities - but not having to spend a large sum of money on communication tools. It's cost effective and easy to keep us connected.

Teams are doing extraordinary things with Relay

Teams are doing extraordinary things with Relay

Please share an overview of your work environment and operations

I run a hospital Food & Nutrition Call Center serving three facilities in different cities in New Jersey, the furthest being about 45 minutes from the Call Center. 

We receive calls from patients in their rooms placing meal orders, which go to a single Call Center - then the tickets are printed in the individual facilities’ kitchens to be fulfilled. 

We needed a way for the unit staff and the Call Center to communicate, and before Relay there was no technology that connected all three units that didn't require dialing a phone.

What type of work does Relay facilitate?

Right now we're using it to communicate from the team member that delivers the food to the patient’s room to the Call Center, or for the Call Center to reach any of them. We're also using it for communication among the operations team leaders calling one other - if one of the managers is looking for one of the team members that's passing trays and needs to communicate something to one of them, they'll use Relay.

If one of the facilities is short on an item or runs out of an item, they can call the other facilities and say, “I need a case of tomatoes, Can somebody send me a case of tomatoes?” without having to dial a number or find a specific person - they just say it into the device and someone does it.

What were you using for communication before Relay?

We found Relay as the communication product to help launch this consolidated operation. Before Relay, this program was not running. We were using phones to call each other between the facilities and within the facilities, we were using walkie talkies - but those walkie talkies were not consistent because there were certain areas of the unit that were too far away for the signal to reach.

What does Relay do that a phone or walkie talkie cannot?

Relay is easy because you press one button. You don't have to remember different numbers and spend time dialing and trying to reach someone who may not pick up.  We needed to save time and have a quick & convenient mode of communication.

Please share an overview of your work environment and operations

I run a hospital Food & Nutrition Call Center serving three facilities in different cities in New Jersey, the furthest being about 45 minutes from the Call Center. 

We receive calls from patients in their rooms placing meal orders, which go to a single Call Center - then the tickets are printed in the individual facilities’ kitchens to be fulfilled. 

We needed a way for the unit staff and the Call Center to communicate, and before Relay there was no technology that connected all three units that didn't require dialing a phone.

What type of work does Relay facilitate?

Right now we're using it to communicate from the team member that delivers the food to the patient’s room to the Call Center, or for the Call Center to reach any of them. We're also using it for communication among the operations team leaders calling one other - if one of the managers is looking for one of the team members that's passing trays and needs to communicate something to one of them, they'll use Relay.

If one of the facilities is short on an item or runs out of an item, they can call the other facilities and say, “I need a case of tomatoes, Can somebody send me a case of tomatoes?” without having to dial a number or find a specific person - they just say it into the device and someone does it.

What were you using for communication before Relay?

We found Relay as the communication product to help launch this consolidated operation. Before Relay, this program was not running. We were using phones to call each other between the facilities and within the facilities, we were using walkie talkies - but those walkie talkies were not consistent because there were certain areas of the unit that were too far away for the signal to reach.

What does Relay do that a phone or walkie talkie cannot?

Relay is easy because you press one button. You don't have to remember different numbers and spend time dialing and trying to reach someone who may not pick up.  We needed to save time and have a quick & convenient mode of communication.

About

• Sodexo food and facilities management

• Servicing three medical centers across New Jersey 

Locations

New Jersey (Old Bridge, Perth Amboy, Palisades)

Industry

Food service

Goal

• Connect distanced workers to central call center miles away

• Improve speed and efficiency of patient service

• Reduce budget by consolidating management of distanced operations

About

• Sodexo food and facilities management

• Servicing three medical centers across New Jersey 

Locations

New Jersey (Old Bridge, Perth Amboy, Palisades)

Industry

Food service

Goal

• Connect distanced workers to central call center miles away

• Improve speed and efficiency of patient service

• Reduce budget by consolidating management of distanced operations

Let's start building your team

Let's start building your team

Q&A  |  Sodexo

Francisco Volquez, Director of Food & Nutrition

Q&A  |  Sodexo

Francisco Volquez, Director of Food & Nutrition

Sodexo

Sodexo

Fast, cost-effective, and enabling the future of service

Fast, cost-effective, and enabling the future of service

“You don’t have to be within a certain distance – Relay can go for miles.”

“You don’t have to be within a certain distance – Relay can go for miles.”