Case Studies | The Peabody Memphis

The Peabody Hotel

A better walkie-talkie for hotels

Teams are doing extraordinary things with Relay

Please share an overview of your property.

The Peabody is a Historic Hotel with 464 guest rooms and over 500,000 sq. ft.

What were you using for communication before Relay?

We used to have traditional two-way walkie-talkies. While we were looking at upgrading our radios to digital signal, we came across Relay, which fit the needs required by our team so that we could set up multiple channels between departments.

What jobs does Relay help your teams perform?

Relay became part of our dispatching system for guest and associate requests. Everything from needing more towels to a leaky faucet is all communicated to the right departments through the Relays.

What can Relay do that a standard walkie-talkie or cell phone cannot?

Since relay also utilizes WiFi, we are able to still have a signal where the cell phones did not. We are also able to use them for pick-ups at the airport instead of utilizing a separate cell phone.

Please share an overview of your property.

The Peabody is a Historic Hotel with 464 guest rooms and over 500,000 sq. ft.

What were you using for communication before Relay?

What jobs does Relay help your teams perform?

Relay became part of our dispatching system for guest and associate requests. Everything from needing more towels to a leaky faucet is all communicated to the right departments through the Relays.

What can Relay do that a standard walkie-talkie or cell phone cannot?

Since relay also utilizes WiFi, we are able to still have a signal where the cell phones did not. We are also able to use them for pick-ups at the airport instead of utilizing a separate cell phone.

What features on Relay do you use besides two-way communication?

Our At Your Service (AYS) operators frequently use smart alerts (one-way broadcast messages) to send the guest requests to the right team. We have used the GPS as well for guest transportation logistics. Translation (the ability to translate languages on the device) is a neat feature and is used in some departments where people speak different languages.

What have been the benefits you and your team have experienced from using Relay?

We are able to streamline the guest experience by utilizing group chats as well as individual chats. This produces a better and quicker response for our guests.

Any other thoughts on Relay you’d like to share?

Service is the core of our industry and all too often the two-way radio folks just want to sell you a package and walk away. With Relay it really is a partnership and the team is agile, looking into a possible need and being able to edit what is needed to ensure it works is great. Service typically separates great companies from good companies and Relay has great service.

What features on Relay do you use besides two-way communication?

What have been the benefits you and your team have experienced from using Relay?

We are able to streamline the guest experience by utilizing group chats as well as individual chats. This produces a better and quicker response for our guests.

Any other thoughts on Relay you’d like to share?