For additional support, please email support@relaypro.com
For additional support, please email support@relaypro.com
1. Talk Button
Press and hold to speak with other Relays on the account.
2. Relay Assistant
Quick press to cycle through enabled chats and channels on the device.
Press and hold to say a command for the Relay Assistant (this is covered in further detail below).
3. Volume Buttons (+ and -)
Hold volume + for three seconds to power on the device, hold for five seconds to power off.
Press volume + or - to increase or decrease volume - the LED lights will show the current volume level.
1. Talk Button
Press and hold to speak with other Relays on the account.
2. Relay Assistant
Quick press to cycle through enabled chats and channels on the device.
Press and hold to say a command for the Relay Assistant (this is covered in further detail below).
3. Volume Buttons (+ and -)
Hold volume + for three seconds to power on the device, hold for five seconds to power off.
Press volume + or - to increase or decrease volume - the LED lights will show the current volume level.
Relay Assistant
Relay Assistant
The Relay Assistant is a helpful feature that allows you to move around the Relay device effortlessly by using voice commands.
To operate the Relay Assistant:
1. Press and hold the Assistant button.
2. Wait for the vibrate to let you know that the device is listening for a command and say the name of the enabled chat you want to switch to.
3. Release the button (the device will audibly confirm that it changed chats).
The Relay Assistant is a helpful feature that allows you to move around the Relay device effortlessly by using voice commands.
To operate the Relay Assistant:
1. Press and hold the Assistant button.
2. Wait for the vibrate to let you know that the device is listening for a command and say the name of the enabled chat you want to switch to.
3. Release the button (the device will audibly confirm that it changed chats).
Welcome to
Welcome to
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1
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3
Additional commands to try
Battery to check battery life
Name to identify the device
Time to hear the current time*
Weather to hear your local forecast*
*Location must be enabled for these features
Additional commands to try
Battery to check battery life
Name to identify the device
Time to hear the current time*
Weather to hear your local forecast*
*Location must be enabled for these features
Get started with Relay+ and the panic button feature. Follow along as you get to know your devices and the Relay dashboard a little better. We will answer your questions along the way and make sure that you have the best experience possible.
Get started with Relay+ and the panic button feature. Follow along as you get to know your devices and the Relay dashboard a little better. We will answer your questions along the way and make sure that you have the best experience possible.
Initiating Panic
1. Rapid-press the talk button at least five times to initiate a panic alert.
- NOTE: You will get a confirmation message saying "Panic Alert Sent"
Panic Responders
2. The panic alert will be sent to a team of panic responders.
- NOTE: This will be comprised of Supervisors, District Managers and each member at that specific location.
3. If a member of your team signals a panic alert, you can join the group from the Relay App or Relay Dashboard to communicate live with the impacted team member.
4. Once acknowledged by a member of the team, the alert will clear.
"Help is on the way"
5. The initiator will receive a notification that "Help is on the way" after the panic alert has been cleared.
Initiating Panic
1. Rapid-press the talk button at least five times to initiate a panic alert.
- NOTE: You will get a confirmation message saying "Panic Alert Sent"
Panic Responders
2. The panic alert will be sent to a team of panic responders.
- NOTE: This will be comprised of Supervisors, District Managers and each member at that specific location.
3. If a member of your team signals a panic alert, you can join the group from the Relay App or Relay Dashboard to communicate live with the impacted team member.
4. Once acknowledged by a member of the team, the alert will clear.
"Help is on the way"
5. The initiator will receive a notification that "Help is on the way" after the panic alert has been cleared.
5x
5x
Fleet Management
- Click on a device name to enable location tracking, update home channels, change the name of a device, etc.
Group Management
- Create new groups and edit existing groups.
User Management
- Set up virtual users on the account.
- Virtual users will be using the Relay app or Relay dashboard primarily to communicate with others on the account.
Fleet Management
- Click on a device name to enable location tracking, update home channels, change the name of a device, etc.
Group Management
- Create new groups and edit existing groups.
User Management
- Set up virtual users on the account.
- Virtual users will be using the Relay app or Relay dashboard primarily to communicate with others on the account.
Technical Support
If you are encountering a technical issue and need a member of our support team to get you up and running or answer your questions, please email support@relaypro.com or create a ticket from the Relay Dashboard.
Customer Success Manager
If you want to talk about your Relay experience or account, schedule time with your Customer Success Manager, Amanda Long (along@relaypro.com), who is eager to connect with you and ensure Relay is meeting your team's needs!
Online Knowledge Base
Search a variety of FAQ's and Guides written by Relay's support team.
- You can find the knowledge base from the dashboard "Help and Support" section or by clicking here.
Technical Support
If you are encountering a technical issue and need a member of our support team to get you up and running or answer your questions, please email support@relaypro.com or create a ticket from the Relay Dashboard.
Customer Success Manager
If you want to talk about your Relay experience or account, schedule time with your Customer Success Manager, Amanda Long (along@relaypro.com), who is eager to connect with you and ensure Relay is meeting your team's needs!
Online Knowledge Base
Search a variety of FAQ's and Guides written by Relay's support team.
- You can find the knowledge base from the dashboard "Help and Support" section or by clicking here.
For more in depth information, see this support doc for help.
For more in depth information, see this support doc for help.
Main Menu
Group Chats
- All of your enabled group chats will be available on the main menu of the app.
- Tap on the group chat that you wish to listen and/or speak to. The highlighted group chat is the current one that you are speaking with.
- Press and hold the microphone button at the bottom of the screen to send a message to the group.
- Set up activity alerts on your smartphone to be notified when someone is talking in a group chat or if a panic alert is triggered.
Panic Alerts
- You will receive a push notification if someone initiates a panic alert from their Relay device.
- You may acknowledge and clear the panic alert directly from the Relay app.
Main Menu
Group Chats
- All of your enabled group chats will be available on the main menu of the app.
- Tap on the group chat that you wish to listen and/or speak to. The highlighted group chat is the current one that you are speaking with.
- Press and hold the microphone button at the bottom of the screen to send a message to the group.
- Set up activity alerts on your smartphone to be notified when someone is talking in a group chat or if a panic alert is triggered.
Panic Alerts
- You will receive a push notification if someone initiates a panic alert from their Relay device.
- You may acknowledge and clear the panic alert directly from the Relay app.
Main Menu
Communications
- Ability to communicate through the desktop dashboard to other devices on the account.
Location & Geofencing
- Locate the devices on a map.
- Set up a designated area that will send a notification if a device leaves or enters that area.
Broadcast
- Ability to type and send a message to other Relay's device on the account, regardless of what group they are in.
Main Menu
Communications
- Ability to communicate through the desktop dashboard to other devices on the account.
Location & Geofencing
- Locate the devices on a map.
- Set up a designated area that will send a notification if a device leaves or enters that area.
Broadcast
- Ability to type and send a message to other Relay's device on the account, regardless of what group they are in.
ABM Accounts are on Relay Pro Plans. This enables Relay's Panic Feature and calling capabilities.
You may see information in the Relay Dashboard that we have not trained on yet, but we will roll out additional training resources for you to access all of the information needed for your account.
ABM Accounts are on Relay Pro Plans. This enables Relay's Panic Feature and calling capabilities.
You may see information in the Relay Dashboard that we have not trained on yet, but we will roll out additional training resources for you to access all of the information needed for your account.
Charging your Relay device
Relay requires USB-C charging or Relay wireless charging products.
We recommend charging Relay whenever it's not in use.
Relay should be left powered on and charging overnight to ensure OTA software updates can be received when available (every few weeks).
Charging your Relay device
Relay requires USB-C charging or Relay wireless charging products.
We recommend charging Relay whenever it's not in use.
Relay should be left powered on and charging overnight to ensure OTA software updates can be received when available (every few weeks).